Purchased a block of three sessions here. The owner took her time showing me around and explaining the process and afterwards, brought me a nice hot cup of ginger tea and chatted with me. On subsequent visits, no one brought me ginger tea and no one chatted with me. On my third visit, there was quite a bit of unprofessional chatting going on at the front desk.
I would recommend floating to anyone who seeks a means to relax and completely unwind. They've put a lot of thought into this place and it shows in the cleanliness and attention to detail. I love the shower gel!
The first visit will be awkward. Any muscular tension will be magnified tenfold. I had to cradle my head. I felt lighter and more clear headed after I was done.
The second visit was better. Less cradling. More relaxation.
Third visit was so relaxing. No cradling necessary.
I tried both the pod and the open concept room. Both are very nice.
And yes, I could hear the subway occasionally, so chances are, your not going to get a complete sensory deprivation experience here.
I'd try this place out one more time.