| rev:text
| - I go here a lot to buy eye glasses and sunglasses. I've purchased 9 pairs of glasses from here in the past 2 years and I generally have a pretty good experience.
There was a gentleman there that use to always help me, he has moved out of state, however. I miss him, he was great, gave honest opinions on how the glasses looked on me which is important to me. You don't want to spend $400 on glasses and look like an idiot in the process.
There is a new girl there, she helps me a lot and I like her. She doesn't hover too much, but doesn't ignore me either. The doctor I meet with is great, friendly, and fast. I can get in and out promptly.
The store carries designer frames which I like that I can get Gucci, Prada, Fendi, or any other designer there. However I was bummed they quit selling the Chanel ones.
Under most cases my glasses have been ready in one to two hours time for ordering multiple pairs. Only once were my glasses not available same day, because they had to order the special Ray Ban lenses elsewhere and I understood that.
The only reason I didn't give them 5 stars is because once I ordered 3 pairs of glasses. I specifically told the desk I wanted to pick them all up at once, not drive in each time as I live on the west side of town 20 miles away. What a waste of gas to go back 3 times for glasses. The girl told me fine they'd be ready in 2 weeks since the lenses were being shipped from California, she marked the account, I left the store.
I received a phone call 3 days later from a different store worker who told me my glasses were ready. I asked her, all 3 pairs? She assured me yes, so I jumped in my car, drove out there, and went to get my glasses when she handed me only 1 pair of glasses. I asked her for the other 2, and she looked at me bewildered.
She checked the account again and said oh, those aren't ready yet. I let her know I specifically did not want to drive down here for 1 pair of glasses! And instead of saying sorry, taking the blame, she blamed the other worker for supposedly NOT marking the account properly. But even if that was true, I asked by phone if all 3 pairs were ready and she had told me they were.
I leave, and a few days later I get a call, they are ready. I ask again, are they ALL ready? I don't want to drive down there a 3rd time. She assures me yes, they are ready, I remind her by phone of what happened the last time so to make sure they are really ready. She puts me on hold, comes back, nope, not ready. They will be ready for sure tomorrow.
3 more days pass, I never received a call stating they were ready so I decide to drive down there since it's by my work. What do you know, they were ready but no one called. She hands me the pair I had been waiting on, and I ask for my 3rd pair. She's questioning, what 3rd pair??? I tell her to check her computer again, there is another pair of glasses, it was the one pair that I could have walked out the store with the day I made the order but I decided not to.
She checks around, can't find them, they must not be ready yet. I tell her check again, she does and asked a coworker whom points directly to them sitting on the shelf.
The store is great, I love it, love their prices, their options, their speed. I just don't like this specific worker. If she was the only person that could possibly give me customer service I'll just Stevie Wonder that $h!t and walk around blind. I love my dog, I think she likes me to or at least she likes that feed her so I trust she won't walk me into traffic. I'll get a fake ID that says I'm 65 and move to Sun City with the old people where I'll drive around in a golf cart running over cats and plowing into Circle K's in my oversized Cadillac.
If she quits I'll bump it to 5 stars, but because I have the misfortune to be serviced by her and other do to, it stays at 4 star.
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