| rev:text
| - When my husband & I purchased our 745i this summer we also purchased an extended Penske warranty (on top of the certified pre-owned warranty the car came with) from this BMW North Scottsdale location. The first time I took it in because an engine light came on they charged me $10 for a loaner car. I told them I didn't think that was fair and I was under the impression a loaner car was provided at no charge, but apparently that was not the case and they were adamant about the charge.
The service person we were working with called me a couple days later to say that such and such part needed to be fixed for $350. I explained I had an extended warranty on top of the pre owned, gave him the name of the gentleman in the Finance Dept. of that same office I purchased it from. He called me back saying he had verified and it was NOT covered. I tried calling my warranty contact directly but he was out of the office for the next couple days. I obviously wanted my car back as soon as possible so I gave the go ahead to just move further and do the repair anyways. I was not feeling good about the situation at this point and had an overwhelming sense that I was not being taken seriously or treated fairly by the men in this office.
So my husband got involved for me, contacting them repeatedly explaining the situation and was again assured our warranty did not include this certain problem.
I picked up the car paying the $50 warranty deductible (because some portion of the service was covered?) AND the 350$ portion that wasn't covered.
After the transaction my husband made a last VERY HEATED phone call STILL trying to get to the bottom of the warranty issue and was AGAIN guaranteed there was no way we could have avoided the charge.
About two weeks later lone behold my husband received a call saying there was a mistake and our warranty DID cover the repair and we would receive a refund check in the mail. wow.
A mere 5 days after the first time I took my car in ANOTHER light went on indicating something wrong with the gas tank. I found this to be ridiculous because you would think if something was wrong they should have noticed when they supposedly checked out my entire vehicle less than a week prior. This time I flat out refused to pay the $10 loaner car fee and the charge was waived- which still was not even near enough compensation for the 25+ miles I have to drive to North Scottsdale and the time inconvenience.
Just a couple weeks ago another light came on indicating necessary service on the parking park - I was obviously dreading taking it back here. I did though and a few days later I received a call saying the parking brake needed x,y,&z and it WAS covered by my warranty BUT on top of that the car was leaking oil, etc. and part abc was broken and need to be replaced. The total charge was $900+. WHAT!? There was no way I was going to agree to that after my experience with them so I picked up my car to do some more research on my own.
I took it to the Chandler BMW location but also to my insanely reliable, trusted, favorite mechanic in the entire world (see my review of Highland Auto) for a second opinion. BOTH said there was absolutely nothing wrong with the car, oil, or the part they identified for me !!!!
So, not only did North Scottsdale try to take me for $350 initially but now over $900!!?? If I had trusted these guys I would be out of pocket over $1200 right now for absolutely nothing. For that reason alone I will never go back- on top of their attitude towards women and clear incompetence. ALSO, turns out Chandler BMW does NOT charge anything for a loaner car either. I could say much more but this review is already way too long :)
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