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  • After booking to stay at Mandalay Bay for a night, we arrived at Mandalay on a Thursday and were pleasantly surprised with a room upgrade to the Four Seasons. The Four Seasons rooms are located on a few of the top floors of Mandalay Bay. We left the Bay's check in desk and headed around the corner and down the stairs to the Four Seasons check in. There was no wait when we arrived at the desk and the guest check-in was very helpful. One issue I did have upon arrival-- which was not the Four Seasons fault, but I booked through Mandalay for late check out and the Four Seasons did not have this information in their record. The Seasons worked very hard to reach Mandalay to figure out what was going on--the Bay wouldn't answer their phone which extended the Seasons time trying to figure out what was going on. Eventually-- the next day later, they found it noted in my reservation and became very accommodating. I received a credit for having to get the issue resolved and I received an extended check out. The manager and staffers stayed very professional and pleasant while trying to sort out the issue with Mandalay. On to the rooms--- the first day when we checked in we received the basic one bedroom which was very nice! The Four Seasons is very quiet and the rooms are noise proof-- we never heard anyone in the hallways. The room was very clean, modern but classically styled. The next day due to the extended stay mixed up we were moved to an even larger room--which I wish we stayed in there the whole time. The second room had a living room that was divided from the bedroom, and a larger bathroom with a television in the mirror in the bathroom. With the Four Seasons stay you have access to all of the Mandalay pools and the Four Season's pool. The Mandalay pools are very crowded --I assume that is why a lot of families stay there, because of all of the neat pools--esp the wave pool! But the Four Season's pool was very quiet and relaxing. I really enjoyed my stay at the Four Seasons and I would def. stay here again!
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