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  • DO NOT STAY IN THIS HOTEL! BREAK-INS AND THEFTS ARE OCCURRING REGULARLY WITH MANAGEMENT DOING NOTHING!! Several friends and I stayed in a suite at THEhotel Mandalay Bay this past weekend. In the early morning hours of Sunday, September 18th (between 4:30-7:30 AM), our suite was broken into while we slept. I awoke at 7:30 AM to find my iPhone and wallet missing. Two other females in my party also discovered that they were missing items - two wallets and two purses with thousands of dollars worth of missing items. We immediately called Security, who had us fill out an incident report. Security did not at all seem concerned with our well-being or the fact that we had been robbed while being in the room. He told us to fill out the form and bring it down to security because he had "somewhere else to be." When we returned the forms we also filed a police report. We spoke to the Assistant Desk Manager who apologized but did little else. We were told that it had to be investigated through Risk Management and that we'd be notified later. It has now been five days since the incident and we have heard nothing. I also spoke with Raquel Marquez, who works in Risk Management. Not only was she unhelpful, but she had the audacity to suggest that we weren't actually in the room when it happened and that we didn't lock our doors. As soon as the incident occurred we checked our locks to ensure that they were, in fact, working. They were. Ms. Marquez didn't seem to know anything about our case or the details of the incident report filed. I am shocked and appalled by the incident and how it has been handled by the Mandalay Bay management. Not only have we incurred thousands of dollars in losses and been significantly inconvenienced, but our lives were put in serious danger. We were just fortunate to not have been injured. We have heard that other patrons were similarly burglarized on the same night and this has been a recurring issue at this hotel, as noted in several prominent blogs and websites. Read the first 5 reviews of the hotel on City Search. Each one involved a similar incident as the one I described - http://lasvegas.citysearch.com/profile/39426248/las_vegas_nv/thehotel_at_mandalay_bay_resort.html Since a key was used to get into the rooms, I believe that a master key has been duplicated or used outright. The ineffectiveness of the hotel to address the issue is putting the lives of all of its patrons at risk. DO NOT STAY HERE!!!!! If I could give zero stars, I would.
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