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  • I give this Blockbuster 2 stars only because the majority of the employees there have excellant customer service skills. The manager I encountered tonight, Shaun, needs to go back to school on how to deal with customers. His condescending, demeaning, rude behavior is something for the record books. Hopefully the letter I just sent to Blockbuster will initiate quick action to avoid having Shaun offend too many other customers. And, thankfully, I don't let such encounters get to me...for long. Another reason to avoid the store (assuming it stays open much longer) is that the DVDs in the Kids and Family section are almost all scratched and virtually impossible to watch without issues. Blockbuster needs a policy that encourages people to treat the DVDs with enough care that other people can enjoy the movie for months to come. I will follow up with the results of my letter to Blockbuster, where I asked that this person either be terminated or given a written warning that such antics will not be tolerated. Period. We'll see, but at least I know that Shaun takes his negative, sarcastic, condescending attitude with him and I never have to experience that level of negativity again.
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