The Aria Sky Suites is truly a beautiful hotel. However, there were a few things that happen to me personally that were big disappointments. Lets start with the first one, my iPhone was stolen on their property. Security did absolutely nothing. Had I known while waiting for them 45 minutes that it was just to tell me "sorry" I would have just gone with my day and not wasted my time. I had to replace it $700 - so yes I am deeply upset about this and they did not offer me anything but a hey were sorry this happen. Fail....
Second, no one called me to pick me up at the airport. I called from the airport and had to tell them to pick me up. That was also a major fail on their end.
Third, I forgot my black pumps in the room $250 BCBG Maxazria- I called lost and found to see if they were turned in and NOPE they were not. They have a serious problem with THEFT at the ARIA. I paid over $2K for two nights so yeah I'm pretty P.O, about this.
Still with all those major defects why did I leave 4 stars? Because the room and service were absolutely amazing. Check in was a breeze- We stayed at the panoramic penthouse suite 39th floor. We were given champagne for my 40th bday, Aria champagne glasses, and a box of chocolates. Our room view was to die for!!! What a gorgeous room. The bathroom was outrageous and the toiletries were ridiculously luxurious. We had housekeeping twice a day- In the morning and evenings they offer coffee and muffins etc... and happy hour- wine cheese etc... High end snacks.
They truly go out of their way to give you the star treatment. Even though I had some pretty upsetting things happen, I cannot not mention all the wonderful things they are doing right.
I just wish they would of cared a bit more about my things being stolen....
I would stay again, just not be so trusting of my things not being taken.