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  • This has been a family favorite for many years...Manny is our favorite waiter! But, I have to share my last experience there this past Friday. It was a 30 minute wait so we didn't request Manny...biggest mistake ever!!!! We had a new waiter who was OK. I ordered a chicken taco salad and the first bite was wonderful. The second bite not so great. I felt something sharp stick into my gum and thought it was a bone. After a couple of minutes of working it out of my gum and tooth, turned out it was a metal "romaine" twist tie. We called our waiter over and told him what happened. "Not my fault" was his response. The Mgr was finally summoned and had me fill out a form. He was less than sympathetic and comped my ($9.50) meal....nothing more. I received s follow up phone call with s promise of a gift certificate if I would "just give them a second chance". It never came. I still think the food is great and Manny is a great guy but their customer service when they make a mistake is definitely lacking.
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