| rev:text
| - Update on 7/13/17:
After my more negative review (2 stars), I was contacted via the comment below. After explaining why I was unhappy and linking to this review, the representative from Men's Wearhouse responded to apologize and refunded a substantial portion of the rental fee. I am impressed by this response; I expected maybe a coupon at most.
I feel it's important to acknowledge that response, which is why I'm editing the review and bumping the rating up to 4 stars.
Based on this, I would absolutely say that if you aren't happy that it's worth getting in touch with the MWListens@menswearhouse.com email.
Here is my original review:
Here's the thing: you probably aren't reading this review because you're trying to decide which suit rental place to go with. Probably, you or your bridal party have decided to go with Men's Wearhouse, because they are one of the only ones in town, and you're checking Yelp to see what you're in for.
Well, the service reflects the fact that there's not a lot of options or competition. I have been here three times now.
2012: When renting the tuxedos for my wedding, they were fine. A bit expensive and there was some upselling, but we got what we wanted and everything was ready when we needed it. Extremely patient in answering our questions about different styles. Four stars.
2014: When I bought a suit there, it was okay. The suit is quite nice and the staff were helpful, but very strongly worked on selling the accessories. I get that this is the business model, but it was pretty constant. I got some dress shirts - and while I like the quality of the cloth, the style has a very small neck. My neck is a bit wider than is normal, but not exceptionally so - but these shirts require a little extender to even button the top button, and despite assurances, the extenders do not work well. Three stars for that experience.
July 2017: When renting a tuxedo for a friend's wedding, I was not pleased. The initial fitting was fast and professional. However, when I went to pick up the tuxedo the experience was less good. The store was mostly empty (I went after work) but I was given my suit and asked to try it on, then they would help me with the jacket.
The tuxedo pants were clipped in such a way that I couldn't fasten them. The way to unclip them was not obvious to me, and when I poked my head out of the fitting room, all of the nearby staff had disappeared. So I had to find another employee - who seemed irritated to be dealing with me - to explain how the pants worked, as I got to walk around the store with the front of my pants open.
I get that the solution is obvious if you know how fancy clothes work, but I don't wear tuxedos often and needed a bit of help. I feel like some of the $200+ charge should maybe go towards service in explaining how to wear the thing.
The shoes I received also didn't fit right - they were about a half size too big and did not fit like the ones during the fitting. I asked if they had anything smaller but they did not. So again, $200+ for a suit that fits and shoes that don't really.
In the past, I've had better experiences, but the most recent one was definitely 2 stars and that's what I'm giving them.
Overall? The suits look sharp, to be sure. But the service is lacking between the attempts to sell you more things on commission and the way that the staff disappears after they've run your card.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)