I don't write a lot of reviews and sad to say customer service is so sorely lacking in all industries of our world, it really takes a lot to move me. These guys did, so I had to take the time to recognize a job very well done.
We have a H2 that my girlfriend uses for her Code Pink Boot Camp business, so we need it on the road quick with as little downtime as possible. This Service Department 'gets it'. Mario was great-with updates providing good communication with us and above what should have been necessary with our (non-GM) First Extended Service Warranty and their vendors. When we ran into a glitch with this FES 3rd Party Warranty (not recommended, we purchased it when we bought the vehicle prior to moving to AZ), Mark Thomas the Service Manager got involved and went above and beyond to satisfy our service request to the fullest-quickly.
This team works very well and really took charge by handling a tough situation in a customer first perspective. I would recommend this dealership to ANYONE with a GM vehicle-we didn't buy our vehicle here, nor do we have a Cadillac, but we will return to Earnhardt Cadillac for the excellent treatment. They understand customer service and treat our red headed step child Hummer like its their own first born! Thanks Mario and Mark-great to work with quality people no matter if the name changed from Legends to Earnhardt-the people make the difference. Keep up the great work. Craig and Christina