This is another great example of a business that has 5 star reviews across the board because they seriously deserve it!!! Alec came out at the scheduled time to fix my dryer, which was not heating. Before his visit he asked for the model and serial number of the unit, and he brought a new heating element with him, assuming that would be the likely problem. Minutes after arriving, Alec correctly diagnosed the problem as not the heating element but a broken circuit breaker that was only supplying about half the necessary voltage to the dryer. That saved me hundreds of dollars, as most other appliance service people would probably have installed and charged me for the new heating element anyway. Plus these people were quite pleasant to deal with on the phone and in-person. We need more businesses like this!