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| - When visiting Ikea, know what to expect.
Don't expect the customer service to be fantastic. Don't expect that the item you have in mind will be in stock. Don't expect to be able to call them without being on the phone for at least 30 minutes.
Expect it to be crowded. Expect to wait a while for help in the department you might have questions in.
Take this place with a grain of salt.. that's the expression, right?
Ikea is a great place to get affordable & nice looking furniture. Don't expect the instructions on how to build said furniture to be in English & or to even have the parts labeled. Expect it to be a hassle- but that's why you got a $60 tv unit that would cost $200 somewhere else.
Also- Expect the weekends to be a mad house. Expect to drive around the parking lot searching for a spot. Expect the store to be incredibly crowded. If you expect these things going in, you might not be disappointed.
Since moving in to my new place, I have been to Ikea probably 10 times this year. I have learned to visit during weekdays & to check online (if I have something specific in mind) to see if that item is available BEFORE I visit. Trust me.. driving all the way to Robinson to find out the tv unit you want is not in stock & won't be for another month & all you can do is be on the waiting list where they are supposed to text you/e-mail you to tell you when it's in stock but then don't, so you have to call them & be on the phone with them for 40 minutes during your lunch... it's not fun. Also, putting the furniture together without any proper instructions is also not fun.
Some awesome items I have bought from Ikea at AMAZING prices include: ice cream scoop, plastic bag holders for the wall, potato masher, French press & a lamp. Our tv unit was a good price too- even with the difficult assembly.
My issue with Ikea is their customer service. Like I previously mentioned, we visited around October with a particular TV unit in mind. I should have checked the availability of the item first, but I didn't. When I arrived, I saw it was out of stock & asked what my options were. We were told we could we placed on their waiting list- I would receive a text &/or e-mail when the item was in stock. A month went by, I never received the text or e-mail. I decided to check online to see if it was in stock in this location & it was. I do not live near Ikea & therefore, called them to make sure they could hold it for me, so that I wouldn't make the drive there for nothing. I was on hold for 40 minutes. Finally, they were able to confirm they would hold the item for me until the weekend, but didn't have an answer as to why I never received a text/e-mail like I should have when the item was in stock. I was given an order # and was told to go to the living room department to tell the employees my order #. I did just that- but when I informed the gentleman working that I was there to pick up an order that was being held for me, he looked at me like I was insane & stated, "What do you meeaann an order?" I replied that I had an order number & he all of a sudden knew what I was talking about.
So expect all of these things & you won't be disappointed. It's a good place for cheap, affordable, decent looking furniture & other home items. I will visit again, but never without checking availability online & only during the weekdays.
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