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  • In the past several years, the hotel was my home away from home when I visit Toronto. The staff used to acknowledge my prior stays and recognized my status. I could have stayed at less expensive properties near CN Tower, but I chose not to. Unfortunately, this may be my last stay. When I checked in, the staff asked if it was my first time at the property. The door to room definitely needs to be replaced. Housekeeping did not properly clean my room as their was water still in the tea kettle. On my last day, housekeeping had cleaned my room while I had gotten breakfast. I thought they knew when guests check out, so not to clean it until after they did. Fortunately, I had already packed up. They unfortunately need to clean the room a second time. My standards is proportional to the room rate. When I am staying at their lower-priced properties, these details are easily be ignored. When it's a Park hotel and the room rate exceeds $300CDN, I expect better. I provided my feedback with the front desk when I checked out. The response I got was that management will be notified.
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