Had a haircut with Barb (Level 2) and it was awful. I've traditionally had great experiences here and the service is always wonderful, but I have thick, straight hair and it looked like a child had hacked at it with a razor blade. I had to get it re-cut immediately. This is my second re-cut in 8 months, so I'd beware of new stylists. Ask a friend for a recommendation as there are some truly great stylists, but steer clear of Barb.