My husband came down w/ shingles on Sunday. They were great and got him in om Monday. He wasn't in pain so just got an antiviral and told to call if the pain got worse. He went to our cabin Utah as he could not be around my elderly mother. By Wed. night he started having burning and pain at the nerve endings. I called the office NOT for pain meds but for something for nerve ending relief. I was told the message would be given to the Dr. on Thursday. On Friday I called again and this time told the he would HAVE TO COME BACK IN - really. He was in Utah, the Dr. told him to call if the pain got worse we did and received NO help. Great pt. care and customer service.