Russ doesn't care about your appointment if a cute blonde needs help. Today he asked me to explain why I was not pleased when he was clearly confused on how to serve customers who have booked appointments and shown up before a female he is trying to impress. When I was done explaining my frustration he said " I listed to you and now your going to listen to me". I am not sure where this company finds these guys but its embarrasing. Today he also made a joke (to another customer) about hiring handicapped employees I found highly offensive. There is a guy named John at the front desk who is honest and understands customer service. Everyone else is will brag about how long they have been doing this while treating you like an idiot and pocketing your cash. I used to use the location over in North Glendale and they were always very good. This location is terrible. They are worse than Pep boys...I just said that.