Only been here once before and I remembered it being better than my current time here. Mostly due to the very poor service. I myself have been a server so I try to show some compassion but come on you need more than 2 servers on a Friday at lunch time...I waited 15 minutes for miso soup and the servers didn't communicate with each other so we ended up getting 4 bowls....then I waited for tea...and I felt like I was inconveniencing the servers every time I requested something even though That's their job.
The food is good, nothing special to report that I would come back here for again...as long as the ingredients are fresh any sushi restaurant can produce good product but what's going to make me want to come back is the service. The atmosphere is quaint. I understand charging a gratuity but you should at least provide the minimum of good service when doing so.