Haven't even gotten the chance to hear a quote or anything from them because they never pick up the phone. I've called several times over the past three days (always during normal business hours!!!) because I'm shopping for car insurance. The phone rings several times, and eventually goes to a message stating their business hours (and confirming that I was indeed calling when they were supposedly open). Then it tells me to leave a message and lists extensions of people there to leave messages with.
If they can't be bothered to pick up the phone to get new customers, I can only imagine how unavailable they must be to any customer who gets into an accident.