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  • Today I had my appointment with Dr. Wess Jordan at the Lake Mead location of Optic Gallery. I am very pleased with the service that was provided to me all the way from scheduling the appointment to the selection of frames. Scheduling my appointment was extremely easy. I found Optic Gallery while looking through my insurance's list of in-network providers. My insurance provider showed that Optic Gallery had online booking available and I used that option. The online booking takes you to a 3rd party website called ZocDoc. From there the online booking was extremely easy and straight forward. I was able to see what days and times were available at a glance and was able to quickly pick a date/time that worked into my schedule. After my appointment was confirmed, I was also able to download all the new patient forms ahead of time. There was no need for me to have to show up 15mins prior to my appointment just to fill out paperwork. Once I got to the office, the atmosphere was very relaxing and the office was very well laid out and welcoming. You are welcomed to various designer frames and instantly know you will not have a problem finding frames that will be able to match your style. As soon as I walked into the office I was greeted by one of the very friendly office staff who was already expecting me. They had my new patient file already to go and since I had filled out all the forms ahead of time, check in time was minimal. While I was waiting for my exam, I noticed one of the office staff assisting a young patient learning to put contact lens in for the first time. She was extremely compassionate and patient while the young patient got the hang of correctly managing her contacts. This put me at ease and foreshadowed the quality of care I could expect to receive. During my exam, Dr Wess Jordan listen very intently and let me ask all the questions I had and bring up all concerns that were raised to me by previous Optometrist. After doing a very thorough patient history he did the various eye exams to cover all of the concerns that I had raised. He was very informative about my current vision, the concerns I had raised, and the various options I had to correct them. Once all my options were provided to me, they allowed me to make my own decision and wasn't pushy to take any route that was not in my best interest both medically and financially. He really was concerned with what was going to work with me. When it came time to pick frames the same lady that was helping the young patient earlier assisted me in picking out my new frames. There were a large selection of frames to choose from, but she was able to narrow down my selection and explained how certain types of frames would work better based on my style. At the time of check out, she broke down each out of pocket cost and explained exactly what my insurance company was going to cover. There was no sticker shock and I knew exactly what my money was paying for. I don't feel like I paid for anything that wasn't actually done. I highly recommend Optic Gallery to anyone looking to have an eye exam done. They are a one stop shop and their patient care is top notch.
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