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| - First let me say this.. look at Jason's answers to poor reviews. They are just as rude as the people who work at GWM. Are his responses supposed to make people feel differently from the poor reviews? Jason, if you're are reading this, you talk an awful lot about your clients. You are correct they (the landlords) are your clients. It is those clients that make your business flourish, but the tenants are as equally important. If you continue to have a high turn over in your units the clients will eventually catch on and move on to another management company. They want tenants who go the distance with them. GWM poor customer service skills are NOT going to make that happen. Now on to my experience.
I moved here from a different state. I found the unit on craigslist and had a friend come look the place over. Now as my friend was doing the walk through she noticed some things that needed to be fixed. The unit NOT being painted, holes in the walks etc. Nothing to noteworthy (I've been a landlord before) so long as those things were taken care of before I move in then it shouldn't be a problem, right? Well those things were NOT taken care of. The leasing agent (who is no longer there) rented the unit to me "as is". So when I moved in it took almost 3-4 months for them to come and fix everything. When I asked the GWM agent why she didn't handle all of it before. Her response was "What is the point if you might paint over it again way?" I told he I had no intention of painting the walls myself and her response was "So. you should have told me that ahead of time." Um since when does a tenant have to tell you that they won't be painting walls for you to make it presentable?? I digress, now admittedly I turned the first maintenance man down, because he sent me a text message that said, "I'm on my way, sorry for being late but I have meningitis, so I don't feel well but I'm coming." I told him to STAY HOME as the disease is VERY contagious and in all honesty he should take care of HIM first. Finally after waiting for another repair person to show (they never sent someone out) I finally said, screw it. He came and "patch worked" everything to this day I still have patches on my walls.
I also began paying my rent in advance (I'm sure their clients, the landlords) would LOVE THIS, right? Guaranteed tenant who you NEVER hear from paying in advance. Well I was told to STOP paying in advance because it was messing up their books. I only paid in advance because in the age of internet GWM was so prehistoric that they didn't have online bill pay, so as WRITTEN into my lease I was to pay via cashiers check and hand deliver it to the office.
As a landlord, I understand when stuff happens, and I worked with my good tenants who weren't chronically late. I understand that it's a business and I understand that their clients are their priority BUT they need to understand that without tenants they wouldn't have clients.
I have also been notified by HOA directly on structural things like exterior window panes falling etc. Stuff I didn't even notice. I will say in their defense that they did get it taken care of, quicker than anything else before. I did find it strange that the HOA would reach out to me as a tenant as opposed to GWM.
At any rate I probably wouldn't rent from them as they have very little respect for their tenants. If you want a place that will take your money, and treat you poorly then have at it. Christie on the other hand is a GEM.. she may be able to correct the poor customer service issues. I don't know maybe she won't, maybe their policy is to treat their tenants like complete crap. Maybe they've been burned so much in the past that they have zero faith in tenants. If that is the case, then they should learn the difference between good and bad tenants and greet them accordingly.
To the person who complained of the walk throughs.. it's completely normal as they have to ensure you're not destroying their clients property. they have to give you 24-48 hours notice etc. (Jason see how easy it was to politely respond to that-take note)
In short this is a business ladies and gents.. so it's not going to be 100% perfect for YOU the tenant. But they have a lot to learn about tenant retention and happiness. Jason is rude, condescending and has little respect for the renters. His staff (except for Christie) reflect that.
Take away points:
1) poor customer service (but you get that right?)
2) response time to fix anything is terrible.
3) poor communication
Pros:
1) Christie! LOVE working with her.
2) My unit specific nice area and nice unit.
3) Christie!! (she's why they have two stars and not one)
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