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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I called Affordable Garage Door to replace two heavy duty springs on my garage door, one of which had broke. They provided a fair quote and were available the next morning to do the repair. The tech showed up within the time frame I was given and successfully completed the repair within 30 minutes. So why only two stars? That's because the technician showed a lack of regard for my property when he chose to toss one of the old, heavy spring assemblies onto my garage floor, chipping and scratching my floor's concrete coating. Incredibly, he did this as I was watching him work. I immediately told him not to do that again and to set the parts down on my garage floor instead of carelessly dropping them. He continued working, providing no reply. After he left, I called the company's office manager to tell him what had happened. He took the feedback but also offered no apology. Thankfully the chips were small and easy to repair. That said, I'll be going with a different company next time. UPDATE: I received a phone call from someone named "Rick," claiming to be the owner, after I left my two-star (now a one-star) review. The man was clearly angry and agitated and repeatedly asked me why I was trying to "ruin" his company. Instead of providing a simple apology, he accused me of lying before offering to tear up my check if I would delete my review. I refused his offer. As he became increasingly belligerent and loud, I told him I would not continue the conversation if he was going to be disrespectful toward me. Before I ended the call, he told me that he now had no choice but to respond to my review since I refused to delete it. As for the response below, there is so much blatantly false information in it, I don't know where to begin, so I won't bother. I have nothing to gain here beyond making sure that others are aware of my experience so they can make the best decision for themselves. I appreciate others who leave honest, helpful reviews here on Yelp, so I just wanted to do the same. Good luck.
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