I've been coming here since 2012 and I'm very happy with all of my services. I've seen Stephanie and Dakota for brows and won't use anyone else, just because I never have. I've had other waxers for other services and I've not had any issues. Everyone I've recommended has been pleased. I recommend buying annual passes, you save money over the course of a year and you can go as often as you'd like. The location is clean and I can usually get in and out with little or no wait, but you should always make an appt, unless you don't mind waiting.