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| - This is a hard review for me because I used to love going to Crust for lunch every week or so, but the quality has gone down so far that I won't be back for a long time.
My concerns started about a year and a half ago when they began to make the lunch pizza slices in the morning, freeze them, and then heat them up when ordered. Perhaps they did that prior, but the taste was declining so much that one day I asked the bartender about it and was told about the freezing process, so I stopped wasting my money on slices for lunch. Since then I've still gone back for other lunch items but it can be very hit or miss... there is just no consistency from one day to the next. The only item worth ordering is the regular NY style pizza, which is still great. The same goes for the service, one day it's amazing and the next day it's just horrible.
My last visit was for a business lunch, and the service was decent, but 2 of the 4 dishes (including my chicken parm) were inedible. Seriously, I have never had a worse piece of chicken in my life; I can't even explain it. It was like cutting through crunchy plastic, and to make matters worse the breadcrumbs were mostly burnt and the entire dish smelled funny, like what a petting zoo smells like.
I truly hope they improve the quality back to what I remember, but honestly most of the time when a business starts going downhill and cutting corners on the quality of food, it doesn't recover. Sorry.
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