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| - My first trip every to Vegas. Booked a 2 night stay at the Wynn because of a great package deal they were offering. The room was very pricey but since it was to include their water show ($200 ticket value), I figured it was worth it. That is the ONLY reason I booked with the Wynn as I believe they are overpriced for a hotel at the end of the strip.
I will give 1 star for the folks that handled my luggage both to my room and later back when I was leaving. They were fabulous and beyond courteous. My original bell captain even took it upon himself to notice one of the lamps was out and so called housekeeping. I also was given a quick overview of the strip and places I might want to see.
I will give 1 star for the room. It was incredible. The bathroom was laid out like a real spa, I never wanted to leave the shower, the bed was comfortable, my room was spacious and the vew at night was so good, I simply left the drapes open each night. At the price this room was running, I would have expected nothing less.
Now mind you, I only booked this room because of the generous combo involving a show ticket to what was supposed to be as good as "O". Walking all over the strip that night, called the hotel 2 hours ahead of the show to confirm they had an additional ticket on hold for another friend. Was told the show was cancelled. When asked why didn't they notify us, a very rude woman stated she had no way to get ahold of us. HUH? We are guest in the same hotel as the show. How do you not have a wait get ahold of us? She was beyond rude and did not care. When asked if they would give a credit to the room fee she said the box office was separate from the hotel. BUT this was a bundle package. They have to have some relation to each other.
Mind you, the entire evening was planned around this show. While I do not begrudge the technical difficulties supposedly which happened with the show, I do take issue with being treated like a disobedient child. No offer of any kind was made and when pushed, all she said was that she might give a $50 credit against the resort fee. Huh? What resort fee? Turns out you have a room fee, tax, then a $25/day resort fee and more tax. Wether you use the facilities of "the resort" which I never saw, you will pay for it.
At check out, we were given a bill for the full visit. When we explained we were to have the resort fees taken off, we were told that is never done; ever. We explained $50 was quoted to us. The gal looks a bit more and says "OH, I think I see something here about that". Then she takes of $50. That is it. No more, no less, no apologies, no comforting words, just took my credit card and said they hoped we would visit again soon. Nope. Won't happen on my watch.
All it would have taken was some courtesy. Let us know the show we already have tickets for was cancelled. They had our cell phone # as well as our room # for gosh sakes. Offer another show or credit to our room, food, gambling....anything. Pretend you care about this very disappointing news. Thank goodness we called ahead. I had a fancy dress with incredible shoes all laid out for the show. Had we not called ahead, I would have been standing at the theatre, dressed to the nines, and with no show to watch.
I have no plans to ever allow the Wynn staff to treat me like a second rate citizen ever again. I salvaged the evening by going to the Monte Carlo and buying tickets to the Blue Man Group. Now that was a show !!!!! Awesome !!!!!!
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