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  • It takes a lot for me to give a down right negative review for any place, especially a franchise. That being said, this review comes with quite a few considerations: Service, quality and consistency. The customer service at this location was poor, not just towards me, but towards others waiting ahead in line with me. The lack of management and customer service training is quite evident (especially for the South). The quality of food, was beyond disappointing. I have been eating DDs since I could remember. And of course, with taste and quality of product has changed over years with the developments and advancements in the food/culinary industry. But serving bagels and donuts that feel, taste and look old is just sad! I have followed many changes in the industry, to include DDs shift to focus themselves as a "Beverage company" over being known for their donuts or bagels. But come on people, if the stuff you serve at this location is what "America runs on", there is a serious need for the corporate franchise team to help this location out. Anyway, now on to their consistency - boy they got this one right. They are definitely consistent with their poor service, poor quality and poor management. It very easy to see that management and leadership are not trained well and that they are not engaged in quality assurance. I know it is easy for us to bash a business on how bad they are, however, this isn't a sinkhole of a place either, the boss just needs to get off his chair, show up to work and make sure he drives his business the way he was trained to by the franchise team before he opened the doors. Just for the record, this review is for this DD specifically, I am still a loyal DD customer, just not at this location.
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