I don't give this planet fitness 1 star because the gym is bad because it's not, I enjoyed working out here and I loved it a lot but sadly they lost a customer because I felt like they were dishonest with taking money from me. I was being charged multiple times in my account and every time I spoke with someone about it, it was "handled" Just to get wrongfully charged again. The last time I spoke with someone in corporate, he was so remorseful and opened me up a new account with a different bank account number I gave them and credited my account until June...Few days later BAM! Another charge. When I finally went up there with my bank statements to prove it, the guy was nice and I appreciated him for attempting to explain the mistake but it became more of a blame game with my bank. And to top it off, there was no offer to credit the membership a few months or even to refund me back the money I lost because of it. Just "You shouldn't have any problems from now on." Well..I shouldn't have had this problem to begin with...and now I am out of $164 because of Planet Fitness and I am suppose to just take that as a loss? Not to mention the account the guy in corporate supposedly open was not found and I am worried were my account information went too! I called him twice but he never called back....It saddens me to leave here because I really do like the gym but that whole situation was unacceptable...every one had a different story and nothing really seemed to get fixed. I bet if I didn't cancel I would STILL be getting charged.