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  • I recently went to the Original Mattress Factory to replace my 18-yr old Original Mattress Factory Orthopedic Pillow Top Mattress with a new one. Lysa was my sales person and suggested that I try different mattresses instead of just ordering a replacement. She pointed out the Orthopedic Ultra Plush set and I laid in the middle of the mattress. It had a little softer feel than my old set but she assured me that it was the same as the pillow top as far as firmness. She said that if I sleep on my side it will work ok for me but if on my back/front it would not. Seeing that I do sleep on my side I decided to listen to her and give it a try. When the Orthopedic Ultra Plush set was delivered I called them and told them there was an awful odor from the new mattress. They said it was normal and may take up to two weeks to go away. When I sat on the edge of the new bed I kept slipping off, as though the wall of the mattress wasn't strong enough. Then I tried to sleep on it. Every time I tried to roll over from one side to my other side I would wake up because I had to practically climb over the mattress. I woke up the next morning exhausted and with an awful back ache. I called them that day and asked to return the mattress and get the Orthopedic Pillow Top Mattress that I wanted in the first place. They advised me that they DO NOT ACCEPT RETURNS. However, they would allow me to purchase a different mattress for 25% of the purchase price plus tax and another delivery charge. If they picked up the mattress they would not resell it but would donate it. However another employee told me that they would destroy it. The end result was that I did purchase the original mattress I wanted at an EXTRA cost to me of $269.75 within days of my original purchase. I am happy with my Pillow Top (by the way - it did not have the awful odor that the original one had when delivered) but I am VERY DISSATISFIED that I had to pay the additional $269.75 to get the mattress I wanted in the first place. I feel as though the Ultra Plush product was misrepresented to me and I should have been told about the real differences between the two. Testing it out by resting in the middle of the mattress for a couple minutes is NOT the correct way to test out a mattress. BY POSTING THIS REVIEW I HOPE TO WARN CONSUMERS TO BE SURE YOU CHOSE THE RIGHT MATTRESS FOR YOU BEFORE PURCHASING ONE. IF YOU DO DEAL WITH THE ORIGINAL MATTRESS FACTORY UNDERSTAND THEIR NO-RETURN POLICY. I will NEVER purchase another mattress product from them and every friend, family member and acquaintance that I tell about my horrible experience in dealing with The Original Mattress Factory agrees that they will not go there either.
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