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  • We recently purchased a mattress from the Sleep Factory and we love it. Their prices are very reasonable and there was definitely wiggle room on the advertised price. Selection is pretty limited, but I liked the lack of bells and whistles. There was little to no pressure from the sales staff. We purchased a super firm mattress from them, something we had a hard time finding at other mattress stores. My issue with Sleep Factory is with the after sales. Delivery was a mess. The delivery man pulled up in a minivan with the mattress strapped to the top. He was several hours late beyond the window we were given and if my husband hadn't helped him, I am positive our mattress, floors, and walls would've been damaged during the delivery. I had to tell him several times to be careful and stop scratching our hardwood. He charged $20 to put the bed frame together and then asked me for the tools so that he could do it. Had I known what a crappy job he was going to do I would've done it myself. The only reason I didn't was that we had guests over and were entertaining. Our delivery window was sometime before 1pm, he showed up at 5:30. Also, to charge for a service but have the homeowner provide the tools is kind of rubbish. The bed frame was really poorly put together. I've since had to take it apart and redo it as the boxsprings were not sitting straight, so the bed creaked anytime we made even the smallest movement. Delivery was free, but I would've happily paid for a more professional delivery. The $20 for the bed frame install was a waste of money, also the store made no mention of this added cost when we purchased the bed. I don't mind paying, I just have a hard paying for crap. Ultimately we have a mattress that we are very happy with, so I can definitely recommend the mattresses here. I cannot recommend their delivery and install. It was a disaster. For the record, I did bring it up with the store, they apologized and I accepted the apology. I was not offered a reimbursement of my $20 nor did they offer to repair the barely held together bed frame. I really hope they've taken my experience to heart and changed how they handle their after sales. Taking my money and then not giving af afterwards is not really cool.
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