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| - Stupid place! Zero responsibility towards customers. I had a couples massage scheduled a month in advance for our anniversary, and on the D-day when I finally drive here in rush hour for 30 miles And make it in time here, the manager Trish (?) tells me one of the masseurs cancelled. But I called 3 times before coming here on the same day and noone told me anything about it and she tells me I never called them because if I did, someone would have actually told me that. She said i am lying and was very hostile, while I showed her all the calls I made, times and duration on my phone. Apart from being hostile, careless, and accusing me, she topped it off by saying that "these things happen" & the best she can do right now is to reschedule it!! I was thinking I am not sure how you can undo this and there's no way I am going to be stepping back in here again. I am in the process of canceling my groupon by telling them my horrible experience here.
This place is so busy (bcs of the groupon deal they had, ratings suck though), I had to call in a month in advance to book these dates for our anniversary and what do I get in return in addition to not being able to give my gf her gift for our anniversary, a resechedule in another month? Isn't it the responsibility of the management to make sure someone else covers for a particular masseuers absence? Or is it right to blame, ridicule and accuse the customers for it? What good is the reschedule if I cannot use the service when I need it most ( gift to gf on anniversary)? Plus I had biked 30 miles just because I knew I was getting a massage that day. I went home sore, hurt, scarred, ridiculed and disappointed. It hurts to see people act like this.
She also claims they left me a message, which I never got. And even if at all they did (on someone's number) how come noone told me anything when i called 3 times on the day saying I am coming in, because I fear for such things to happen. On top of that she says I was lying even though I showed her my phone records.
Anyway I was thoroughly shocked when I entered the place, looked like no spa, looked more like a local manicure joint, am glad I didn't have to put my body in their hands ( for whatever way the events turned out). Wish I could give negative ratings
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