Have to say the second time I've been in wasn't as amazing as the first, but I try to give them the benefit of the doubt because it was a special event night.
I went with my mom and sister and we only got dry styles this time, but the pampering was still nice. Only downside was my stylist, she just wasn't the most friendly person in the world. She made comments about my hair needing to be shampooed, I literally just washed it before I went, it was still damp underneath. I think it was an attempt at upselling because my sister's stylist said the exact same thing to her. I asked for beach waves, she didn't seem to know what that meant. She gave me a great blow out with curls and teased my hair in amazing ways that I didn't know my hair was capable of. It looked great but not the feel I was going for, she assured me that the curls would "fall" and it would look more like waves. That didn't happen at all. Not sure how she thought making barrel curls and spraying them down with hair spray would translate to waves but oh well. My sister's hair looked great straightened and my moms was cute but didn't last more than an hour after we left.
I loved the concept and it may just be a hit or miss. But maybe they just need to remember what they started as and tone down the pretension just a tad. And please, I'm begging you, fix the check out system. We always spend ten minutes trying to get the payments taken care of and no one seems to know how to add gratuity to a card.
I'm being treated for my birthday next week, we will see if they straightened things out yet.