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  • Preordered 9 inch Tiramisu cake four days in advance to ensure freshness and availability. Picked up at 1030 to have at brunch. Order ready and brought out from refrigerator (what I thought was refrigerator). Attempted to cut into 1.5 hours later (had placed in my fridge as was a hot day) and could not cut. Frozen solid!!At close to 40$ I would expect fresh not frozen. Gosh I could have gone to DQ for a frozen cake. Went in following day to discuss what I felt was my expectation of this product and told it was meant to be frozen to ensure the mascarpone was set. As well the chocolate would melt. Yet 6 cakes sat out today in display case when I reviewed my expectation with the employee. Oh and the manager of this dept is in India on vacation. When I asked who might I speak with covering told call in morning. No name no I will take your name and get this person to call. Really doubt I had a fresh tiramisu cake. Buyer beware!!
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