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  • Went on Saturday morning and was advised the tunnel was broken, however, doing hand washes. No more than five cars at that time, around 8:40am. Paid for the $27 option and a $5 tip. An hour later, car was "ready". No tire dressing, Windows smeared, bumpers and bottom section of entire care still dirty. Inside was not dressed. Had to leave for an appointment, called and spoke with Alex. No apology in any form, advised he can't see the car (Cadillac SRX) to confirm my complaint. REALLY!!!! That is his understanding of customer service ? I Asked if I could take to the Ft Apache location and was advised yes. Went on Sunday morning, advised the young lady I was there for A re-wash. She walked over to the "manager" who was laughing and talking with a young lady in a car. He took his time coming over and leisurely waked over. I explained the situation and he too offered no type of apology. Maybe this is how FF employees are trained. He advise me to drive it through the tunnel and he would have someone wipe it down. I did not originally pay for a self wash at $27, not doing it now. At this point I want a full refund as asap. I was going to take advantage of the $20 April wax special but will not bother based on this experience. Please advise how I obtain my refund. I initially went to the Durango location. 4/21/18 update-Big shout out to Theresa, manager at Ft Apache location. She was awesome, personally oversaw the treason from beginning to end. Her team did a FABULOUS job. Her customer service surpassed all expectations. Thank you Theresa, I will be back!! N
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