It's an ihop. What can you expect? But when you find cardboard inside your omelet you know the staff is untrained. If you are used to the nice ihops I would not recommend you going here. Even after finding the mistake on my plate, I found a hair on the pancakes too. We decided not to complain again because we were embarrassed for the place's poor performance. They only discounted my plate with the cardboard and nothing else! Usually other Ihops will discount the coffee as well, and in some cases I've had the manager discount the whole table without hesitation.