I have been to this location many times to meet our friends for breakfast on the weeknd. More often than not, we have to wait for a table - as it is one of the go to places in Airdrie - me thinks.
There are several regular servers I have seen there over the past 2 years, and for the most part, they have the service down to a system that works. Occassionally I will go in and have an odd experience - like this past weekend. We were seated and noone came around - I brought it to the attention of a young server - I asked for coffee for the table and mentioned that I had no cup and that noone had taken our order. He just started pouring the coffee, then poured another, at which point I said - " Can you say something? " LOL it was an odd and funny moment. The server later apologized said he zoned out... It wasnt a big deal He was young and hey we have all just zoned out like that - it was the exception at this place re service not the rule.
Basically though - the service here is fast and efficient and the food is consistently good. The coffee is always quite good and the pace of the place always reminds me of a busy diner. Be prepared to wait on the weekends in the morning for a table, but I think you will always be satisfied with the value for money and the reliable service.