More than a couple of issues for me...
1. They double book every appointment so you never get individual care. At $75.00 per hour I expect a little more attention.
2. There is a real lack of privacy. When you are asking me to remove my clothes please have more than a curtain which never fully closes and treatment "rooms" that don't look directly into the reception area.
3. Staff run late and don't seem to care. They text, email AND call for an appointment confirmation then they are the late ones with no respect for your time. They charge for late/ missed appointments, can I bill you in exchange?
4. Besides my name and which area of my body was injured, the next question I was asked by my Physiotherapist was "How much does your Benefit Plan cover?"
5. Got booked in with an 'Intern' and still got charged full price.
I am not fully treated as of today, but I won't be back here for any more treatment.