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  • I am in awe of this truly bizarre interaction I just had with the staff after ordering delivery and receiving the wrong thing. When my things arrived I sat down to eat and noticed the chow mein I ordered was actually chop suey and the sweet and sour chicken I ordered was a pile of soggy mush (I am not being dramatic) that had clearly been sitting out for some time. I called the restaurant to let them know my order was wrong and inedible, I was put on hold for an extended period of time and that confused me because this isn't rocket science, If you gave me the wrong order all you have to do is apologize and send me another one. After being on hold the person who took my order asked me 3 times what I meant when I ordered chow mein??? Then got the manager the manager answered the phone and proceeded to argue with me that chow mein is chop suey and told me to read the menu again....? im sitting with chop suey in front of me! And when I told him about the absolutely disgusting chicken he told me there was nothing wrong with it I just don't like their food. I grew up in Scarborough just blocks from this Mandarin I have been going to that specific Mandarin my whole life. I know what sweet and sour chicken is supposed to be and I know what chow mein is. So Now instead of just sending over CHOW MEIN and a fresh order of chicken he insinuated that I had eaten the food (the food that just arrived at my house 5 minutes ago) and that I was looking for a free meal and that they would come pick up the food before they refund me? I seriously just wanted what I ordered I never said a thing about a refund... Just what I ordered. Now I have to wait 5 business days at least to see the refund. And I have to order my dinner from some place else. I am completely confused and rather irritated by this.
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