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| - I hesitated about whether or not I should write this review, considering I didn't actually eat at the restaurant. I was supposed to, and was really looking forward to it based on some of the reviews here...but unfortunately I let the 4 stars influence me and didn't read enough. Specifically all the comments on the bad service, because it was that service that turned my friend and I off so much that we left.
I had made a reservation earlier that day for 2 people at 7:30. My friend arrived at 7:20 and was told she shouldn't come back for at least 20 minutes. There was nowhere for her to wait apparently, but the hostess suggested she go for drinks at "a place" across the way. Leaving the restaurant, the only thing across the street is a Laundromat. When I got to the area, she told me what had happened, so we wandered around for a bit and got back at 7:45. On the front door, there is a sign asking that you use the side door. When you get to the side door, there's another sign asking you to go to the next door down. When we opened that door, I felt like we were coming in the staff entrance, but my friend who had already been there earlier assured me it was the right door (although she shared my apprehension). It seemed like we were right smack dab in the kitchen area. Let me paint a picture...we walked in and were in a hall. To the left was a staircase, to the right was a wall with coat hooks. Past the wall on the right was the kitchen. Past the stairs and the wall on the left was the prep area. Apparently that was where my friend had found the hostess the first time. So we asked one of the prep guys for the hostess. Apprehension was growing...
She came out of the front area and recognized my friend with a slightly uneasy "Oh, you're back". She then disappeared upstairs to see if our table was ready, leaving us to wait in the entry hall. And wait we did. For about 15 minutes we waited, pressing ourselves against the walls as other patrons came in, and as servers came out of the kitchen to take dishes upstairs. If you're claustrophobic, stay away. When she finally came back, she told us that it looked like one table was just about ready for their bill. At this point it was after 8, and our reservation had been for 7:30. She left us there again, and by that point we were so shocked that we decided to just leave.
I would be willing to try this place again because of all the positive reviews about the food, but I really hope they improve their service - and develop a place to wait!! Hopefully they'll also learn how to handle reservations, and not overbook themselves.
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