On my second trip, Nicki was supposed to be monitoring the student who colored my hair. When they got done, the roots were red, not blonde and when I complained I was told it looked fine. I pulled out a photo of how my hair looked 2 days earlier (date stamped) and then Nicki said I could come back and have it fixed. I had an interview the next morning and it was after 8:30 pm. So, I made a zig zag part in my hair and hoped no one would notice. Would I go back? I would never trust them again. Nicki finally admitted that she chose that color herself to avoid additional chemicals on my hair which would have been needed to make it blonde like the rest of my hair. Incredible that this so called teacher would make a unilateral decision like that without ever consulting the client. What lessons are they teaching there? I feel bad for the young man who was her student. If you don't mind looking ridiculous, try Nicki and her students for a color retouch. Just remember that when they tell you it is just the awful lights in the place, don"t believe them. And, I almost forgot - I had to re-wash my hair when I got home because there was color along my hairline in the back. When I called Nicki and told her this, she denied this was true. I asked her if she really thought I would make that up and call her back. It was only then that she grudgingly said she would talk to the student.