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| - This is the worst place for service.
Came here last night with some friends for dinner. Gave our name to the hostess for a table. She said it would be approx 30 min wait, no problem. She said we could hang out on the 2nd flr bar and the 3rd flr bar would open at 8 pm.
We went upstairs to the 3rd flr at 8, and the hostess there told us that all tables upstairs are reserved and that we should go back downstairs.....anyhow, we got a msg at that time that there was a table for us so we trekked all the way back down to get our table. Well, when we got to our table some other people had sat down so we weren't allowed to have the table. The hostess told us we could either be out back on the wait list again or go back upstairs and have a seat at one of the reserved tables but would have to leave at 9:30 as that was when the guests had booked for. Seriously? How rude. Another hostess said we should sit first and then they would try to get us another table when the time came.
Well, 9:30 pm came, and this time a male host came over and in a very rude and defensive voice told us that we had to pay the bill and leave now because we stole someone else's reserved table and sat down without permission. WTF?
My husband explained how his colleagues gave away our table and sat us here and he said we still have to leave. WOW... so honourable. You let someone else sit at our table and kick us out bc someone else booked a table. What about us? Why didn't they do something about it.
Seriously, you're in the restaurant business. I get that it's a large establishment and stuff happens, but you work around it and find us a seat instead of being so rude and offensive. We are paying guests too, so why are we getting he short end of the stick because your staff doesn't care and know how to treat their guests with respect.
Sure, they're busy and make lots of money, and probably don't care if they piss off one table but I am never coming here again.
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