| rev:text
| - I was at the O'Aces Bar & Grill this morning at 4am. I have been there several times before this but it was never this bad. The experience I had there was SO BAD that I can honestly say it was the worst time that I had EVER in any bars... especially here in Vegas.
I had a choice of either going to a casino or a bar. Me, my husband and my friend opted to go to the bar, (in this case O'Aces), since the several times that we had been there, a bartender named Tim comped us our drinks and the food was decent.
I don't drink alcohol so I only went there for a small bite to eat and couple sodas and to buy drinks for my hubs and friend.
The problem begins when I asked John (the late night bartender/manager???) how much we owe them. He rang us out and said that the bar portion was $22.50.
That is for 4 beers and two shots of sambuca. As far as any bar's are concerned, it's really not that badly priced. The food portion of the bill was $26.
I asked him if I am getting ANY drinks comped. Since between me, my hubs and friend spent $180 on their video poker machines.
John then said that well "obviously" I got comped my SODAS, and although we all fed money in their machines, my hubs and friend played 1 coin... (which is not entirely true since 1 coin was played only when the machine was giving out bad hands. Otherwise they played $1 - $2 per hand)
Regardless, I was playing $1.25 in the beginning, then fed more money to play $5 per hand.
I told him that I am paying for the bar tab and I'm not a 1 coin player. John then told me that it doesn't matter if I played $100 OR if I'm the one that is buying all the drinks. He can't comp out my hubs and friend, since THEY were a 1 coin player (once again not entirely true).
Anyway, John then with a holier than thou attitude (oh btw, did I mention that this guy not only has a cocky attitude, he also seems VERY egotistical and seems borderline narcissistic, and TOTALLY passive aggressive) tells me he's comping 1 beer. SERIOUSLY? 1 beer? oh and not to forget my 3 diet cokes... what a joke. It would've been ok, if he did this without acting like I should be thankful. That he's a gracious giver. Once again, after spending a total of $200 on their machines, this level of customer service is a TOTAL JOKE.
At any rate, we paid for the bar tab... and my hubs even gave him a tip. At this point, I would'nt have given this guy ANYTHING. And here's what really ticked me off. After he received $4 in tip... (more than 20%), he then with an attitude threw it in the tip bucket. Like literally threw it in there. I was totally disgusted.
Are you kidding me? I could've gone to The Orleans, right around the corner, played the same amount or even less and gotten more than 4 beers and 2 shots comped. Our pretty cocktail waitresses would've gotten $80+ on tips from us, we would have all had a great night.
FYI, I managed a bar in NY for 3 years. None of my bartenders would've treated any patrons this way.
The point is, if you're looking for fun in Las Vegas, your best bet is to avoid this place like a plague. Trust me. Just like someone else said on YELP, this bar is dark and musty.
Food - $$ and mediocre at best
Customer Service - what customer service?
Hope this helps someone. There's many places to go here in Vegas. Choose wisely my friends :)
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