| rev:text
| - The people at the store itself were actually fairly helpful and the furniture is of decent quality. Why only two stars, you ask? Because I thought their delivery was horrible.
When I bought the furniture, I set up the delivery date for the day I was to move into my new condo and told them I'd prefer an afternoon delivery so that I can make sure I've got everything settled. The day before delivery, they call and say I'm the first delivery of the day on the 830-1230 truck (which usually, I would be very stoked about), which wouldn't work, because I wouldn't have the keys until 10 at the earliest. I told them this and they said it shouldn't be a problem to switch it to around noon.
The next morning, they call at 815 to say they are 20 minutes away. "Uh, yeah, I told the lady last night that I wouldn't have keys until 10, and she said she'd set me up for around noon", I said. "Oh, that won't work", says the driver guy, then procedes to tell me if I'm not there, that he can just put the furniture outside. After explaining, in no uncertain terms, that he wouldn't be doing that, he said he'd make us the last run and would call when he was on his way.
Here is how the rest of the day played out:
Around 12: I ran to do errands, and completely lost track of time and everything else (which is pretty typical of me).
330: Return home and realized that I still didn't have furniture (I'm quite astute). I call the store, they say they'll call the driver and get right back to me.
400: No furniture and no return call. I call them back, they say the driver will be there in about 20 minutes.
500: Twenty minutes has now lasted an hour. I call back again to see what the hell is going on, they say the driver is now stuck in traffic. When I ask for an ETA, they say, "about 45 minutes." It's at this point that I start losing it (and I'm generally a very calm person). It seems, I was not aware of the normal person to delivery person time conversion rate. Simple misunderstanding.
600: Still no driver. I call AGAIN, they say the driver will be there in 5 minutes.
630: The driver finally shows up. I would really, really, really love to know how twenty minutes became two and a half hours. I still have no answers. I did, however, have a broken dresser. Yep, not only was it over 6 hours late, some of it was broken.
Follow up: I called the next day to let them know the dresser was broken. They promptly brought me a new one within 48 hours and were actually right on time on that occasion.
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