Would give "0" star if i could to the delivery and food quality is mediocre.
I have been a regular customer here and decided to order again. This is the only time i have forgotten to add tip online when i was ordering online and i didn't have any change when the delivery guy brought my food. He was rude and disrespecrtful and i was shocked with what he told me when he was leaving.
He first asks for tip with the words " Give me something". I told him i didn't have any change now and he just turned his back giving bullshit and i heard him say "fuck" and "shit" when he was walking away.
It is common courtesy to tip the people but it is NOT mandatory. I always tip about 15% everywhere if the service meets the standards and more if everything is better than standards. One rule that applies to everybody is that YOU DON'T ASK FOR TIP WITH A DEMANDING ATTITUDE !
More importantly , YOU DON'T CURSE AT YOUR CUSTOMER , if he can't tip you for only one time !!
I was shocked first and i only slammed the door but i feel like everybody needs to knows this attitude.
Shame on you for treating a loyal customer this way and this was my last order with them.
After i close the door, i got so pissed at myself for not saying anything back because i was shocked...and I couldn't even enjoy my $50 dollars worth of food..
Also Dragon pearl should be ashamed of having an employee like this !
In the customer service business, your employee always represents your company. Big company, small company doesn't matter.
Also when i called in the restaurant to complain, the guy on the phone didn't understand my complaint and i had to repeat it about 5 times and finally he told me his manager, Vicky will call me tomorrow. Lets see what happens...