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  • We went to the showroom for lighting as Ferguson was contracted with our builder to do the lighting. Their lighting showroom was very small and not much to look at. Very little selection. The person that helped us really had the attitude that we were taking too much of her time and she had better things to do. She really did not seem interested in helping us. We did however figure out the lighting for the house and she promised us a quote. She provided the quote and after several changes and a new quote she never contacted us again or followed up with us to see if we were interested in ordering. Please also note that she was helping us with the lighting based on a floor plan that the builder had provided and had never seen the model home at all. After meeting with her we decided to check out Lamps Plus. The manager was fantastic! She came to our house, helped us choose our lighting and was with us until everything was fully installed. Having said that, had we gone with Ferguson, we would have had lighting that was the wrong size for the room and would have had to return and reorder some of the lighting. IF they had taken the time and interest in coming to the house they would have realized the measurements. They lost our business and I make a point of telling everyone building in our community of their poor customer service and give big recommendations to Lamps Plus. Please also note that we saved several thousand dollars by not using Ferguson.
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