The check-in process could be improved. We booked two rooms, but when we showed up after the standard check-in time of 3pm, only one room was ready. That's fine, that happens. But what happened next was unusual. We requested that they call our cell phone when the 2nd room was ready. The clerk told us that was not a service they offer. The manager was standing right next to them, and didn't say anything.
The rooms were clean, and well-maintained. The location is excellent, within walking distance to City Hall and the social-media friendly "TORONTO" sign at Nathan Phillips Square.