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| - Never. Again. The Luxor will try and get every penny out of you and will not deliver at all on service.
I'm not sure if things have changed since I was last in Vegas but I don't remember ever being charged a "resort fee" when I was there. And yes, each time I booked from the same third-party site and used the same site this time. The previous times I stayed at Planet Hollywood and loved it but I thought staying in a Pyramid would be kind of cool. I was definitely wrong. This time I was charged extra money each night I was there for this "resort fee." When I asked what this was for, I was told it included newspapers downstairs, pool/gym/spa upkeep/and internet. Well, the internet only worked if I actually HELD the cord in my computer and the speed was super slow. Not to mention the fact that it was an Ethernet cord -- why have we not moved into the 21st century and switched to WiFi? As far as the pool/spa/gym upkeep? The pool was closed because it was winter and well, the spa should be kept up via the spa prices. The gym is super small and has out of date equipment so aside from paying for a surly person to stay at the front desk and people to clean it while leering at you, what upkeep do you need to pay for? Also, $25/night for a fridge seems a bit steep. Not to mention the lack of a coffee maker in the room. That's a new one to me.
When we first got there the internet didn't work at all and I had to wait almost an hour for someone to come and fix it. The only reason they ended up showing up was because I called down a second time and was greeted with, "Are you sure you haven't left the room at all" Yes thank you. I'm not a moron. I would remember leaving the room. After arguing with her that yes I was plugging in the internet the right way and yes my computer is on, she huffily said she'd send someone, "again." They showed up, and said "Oh, I went to the wrong room!" Of course you did. Even after they fixed it, it still barely worked and the only way I could use it was if I had the cord extend to the bed since the cord wouldn't even reach the table. This made it rather annoying when it was in use as the other person had to step over the cord in order to get to another part of the room.
The other thing that rubbed me the wrong way were the pushy people who greet you as soon as you walk in asking if you want to buy this entertainment package or that entertainment package. No, my companion and I are not married, we are a couple. No we cannot "prove it" and no, I definitely will NOT log on to my laptop and show you our bank statements online to prove we live together.
The rooms themselves were also lackluster. For a desert and otherwise dry city, our room at the Luxor was EXTREMELY dank and kind of smelled. The only thing that fixed it was if we turned the AC on. Also, there was some red stain that looked like blood that was on the sheet. We didn't notice it until the second day and when I called about it was I was asked if I was sure it was there before (implying one of us somehow caused the stain). Umm...no. So we just switched beds since they ignored my request for a king size bed and gave us two doubles. At least their poor attention to detail paid off once. Oh happy day.
I didn't spend much time in the casino but each time we walked through to get to our car rental, I was astonished at how poor the air circulation was and how much everywhere reeked of smoke. I've spent large amounts of time in several of the casinos over the past few years -- PH, Bellagio, and Caesar's Palace to mention a few -- and they have all managed to not reek of smoke despite smoking being allowed. Why can the Luxor not manage to do this as well?
Suffice it to say, I'll never stay here again. The only saving grace of our stay was that it was near the highway which made it easy for us to get to other locations we were going to outside of Vegas.
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