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  • I gave Yong's a delicate shirt to repair. It was my fault for not testing them out on something easier or less expensive to learn my lesson on. What's that lesson? DON'T GO TO YONG'S! I brought in tunic top which had cotton tulle on the top (delicate see thru material). There were a couple of small seams that were beginning to come out, less than half an inch each. We discussed the repair and what I DIDN'T want them to do. I also made it very clear that if they had any doubt or difficulty to not do the repair which was fine by me because the shirt wasn't so bad. They said that this material couldn't be sewed so they'd have to make the repair by gluing. We talked about them gluing very small, thin, stripes of lace along the edge of the seam to reinforce it Two weeks later I come back and they (badly) glued GIANT ugly patches of lace all over the shirt, not along the seam, like a 2 year old doing crafts for the first time. To add insult to injury the lace was glued on with dirty fingers (or the lace was dirty) because I can see small yellow stains on it. My shirt was ruined and it couldn't be undone! I asked them to refund me half the cost of the shirt since it was fairly new and I still had the receipt. I thought that this was only fair since it was clear to see the shirt was destroyed. They refused and let me go without paying $6.85 for the repair (duh!). I can't sew and I know I could have done a way better job. Unlike the poster below I didn't find them particularly polite or apologetic. Unfortunately I also think that language is a barrier. There was only one person in the store who spoke some English both times I came, so its impossible to know if what you're communicating is correctly going through to the person who's working on your clothes
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