Chuck sad to say you have gone down hill. Kids wondering around lost without parents, staff that could care less about helping, and ticket machines that break down and no way to redeem tickets.
It's sad because I think that this place has promise and could be making so much more money if they even provided a tiny bit more service. Parents who need their kids to be entertained will tip a server/entertainer just about anything to help.
There are so many 16 year olds that need jobs and would be good with kids, just hire a couple and one great manager and you will be making much more money with a much more fun atmosphere.
As for the parents that bring their 2 year olds in there and let them wonder alone (potentially) getting hurt, well staff need to tell those parents watch your kid or you need to leave. Chuck e should be family fun not a babysitter.