I absolutely enjoyed my stay at the Holiday Inn Express in Downtown Cleveland this passed week! Upon arrival my family and I were warmly greeted by valet. We walked into the entrance way and stopped to appreciate the beautiful vintage gold ceiling. This hotel used to be a bank! Check was a breeze! We were given our key cards and drink tickets for Happy Hour that was happening later that night. We got to our suite and happy to see it was nice and cozy. I loved the hardwood floors, high ceilings, and large windows. The beds were very comfortable as well. Later that night it was pretty chilly in the room. The heat didn't seem to be working, so I called down to the desk and requested an extra blanket. The young lady at the desk ask if I had turned the heat on. I said yes. So she offered to send maintenance up to take a look at it along with a blanket. About 4 minutes later there was a knock at the door. Maintenance came in to looked at the thermostat and determined it needed to be reset. They left and came back and let me know it should be warm in the room very shortly. And it was! I really appreciated their quick attention to this matter. The hotel is in walking distance to many coffee shops, attractions, markets, and restaurants as well. I definitely recommend Holiday Inn Express on your next stay in Cleveland!