Husband and I went to grab salmon lox bagels for breakfast. Ordered, sat and ate. Finished half and hub was ready to eat his other half then he noticed long piece of hair strand tangled in the cream cheese. He was chill, I told him to please take it back. The employee was good and asked if we wanted a new one or money back. Hub likes the place so he took a replacement bagel lox. It was alright.. mines was fine lol.