| rev:text
| - Oh Glory Hole. Things started off so well. Hate to do this, but you have left me no choice. I have to tell you how I really feel.
Not so long ago, I was one of your biggest fans, here's my review of your lemon meringue doughnut: http://www.yelp.ca/biz/thor-espresso-bar-toronto#hrid:bXWzZ9t75pT2ux58eaNncw
I was an evangelist for your goods, a defender of your brand. But I give up. You have left me no choice.
As a pop-up, you flourished. As a shop, you SUCK. It kills me, because I want to see you succeed, and I think you are running your business into the ground. Again, so sorry, but it's true. I live just blocks from your shop, and I have tried desperately to forget the god awful service that I have received each and every visit. I have NEVER, not once, had a good experience in your store. I've actually avoided writing this review hoping that things would get better. Your staff is obnoxious, and your product is either unavailable or not up to the quality of the pop-up.
For starters, as a pop-up, your doughnuts were nearly as large as a salad plate. They were large enough to warrant their relatively high cost. But when the shop opened, they were maybe 1/2 the size that they once were, at the same price. Which is OK - Tell me that it's about economics, tell me that it's about takeout containers, but whatever you do, DON'T have your ignoramus hipster staff actually ARGUE with me over the size of the doughnuts. They are smaller, and markedly so.
And DON'T tell Roncy parents with kids and dogs and strollers that they can't have a box for their doughnut because if you just buy one, you have to take it on a flimsy paper plate.
And DON'T tell customers that you have "no idea" when more doughnuts will be ready, while smirking that you guys are "sold out". I'm sorry Glory Hole, but you aren't a pop-up anymore - do you know that there is no benefit to your business to being sold out of anything?! It's not a positive.
Last week was the final straw for me on service - I came in asking for lemon meringue, at 11am. "No lemon, all sold out!!" smirk smirk. "Uh, well it's my friend's birthday and I promised her that I would get her lemon meringue - I've actually been in asking 3 times this week..." "sorry, sold out..." "well, when will you have more?" "I'm not sure, they are the most popular." "well if they are the most popular, why don't you make more?" "well why don't you just get here earlier?" smirk smirk. And there's me walking out of your store.
OK. At 11am, you have been open for one hour. And EFF you too. So if you have "no idea" when you might actually want to sell me something, I'm happy to not bother coming here.
(Around the corner from you, at Mitzi's, if they don't have muffins ready when you come in, they give you a napkin IOU for a free muffin when they are ready. Just a thought from the neighborhood.)
Today, Glory Hole just tweeted that they have taken the aforementioned "most popular" Lemon Meringue doughnut "off the menu". Their Facebook page says that it was too hard to make, too popular, and it was annoying that people weren't buying other flavors. It says that they stopped making the doughnut yesterday, and that it may return as a special. This is absolutely ridiculous - you just eliminated your best selling product? Without giving your customer base time to get their fill? This is latest of the type of poor business decisions and brutal service that make me think that Glory Hole's days are numbered.
Glory Hole, I loved that lemon meringue doughnut. But I'm not going to tolerate your BS service, and I guess I have no reason to bother coming in anymore. I wish you all the best, but I'm done. I hope that you can just stay in business, and I'll always think of the lemon meringue fondly.
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